Refund & Cancellation Policy
This policy applies to all purchases of SHARP — The Indian Man's Complete Style Guide and its add-ons (such as the Grooming Cheat Sheet), sold by DizVault ("we", "us").
Digital products
SHARP is a digital product (PDF) delivered by email immediately after payment. Because the full file is delivered instantly and cannot be "returned", all sales are final and we do not offer refunds for change of mind once the product has been delivered.
When you are entitled to a refund
We will give you a full refund if, within 7 days of purchase:
- You were charged but did not receive the product, and we are unable to deliver it within 48 hours of you contacting us;
- The file you received is corrupted or cannot be opened, and we are unable to send you a working copy;
- You were charged more than once for the same order (the duplicate payment is refunded).
How to request a refund
Email support@dizvault.com with the email address used at checkout, your payment/transaction ID, and a short description of the problem. We reply within 2 working days.
Refund timelines
Approved refunds are processed to the original payment method (UPI, card, net banking or wallet) through Razorpay within 5–7 working days. Your bank may take a few additional days to show the credit.
Cancellations
SHARP is a one-time purchase, not a subscription. There is nothing to cancel after purchase and you will never be charged again.
Contact
DizVault · Email: support@dizvault.com